Frequent questions

Choose what you give and what you want to get, and enter the amount — the calculator shows at once what you will receive. Press “Exchange”, say where the money should go and leave an email for the order link.

The order page shows where to pay and a timer. Once you have paid, you see each step, from the deposit arriving to the payout.

Not for a one-off exchange: an email is enough, and the order link goes there. An account is worth it if you want your exchange history, saved payment details, a regular-client discount or the partner programme.

The order page updates in real time — no need to reload it. We email you about the changes that matter, and message you in Telegram too if you connected it in your account.

Usually from 5 minutes to half an hour. For crypto it depends on how many confirmations the network needs, for a bank on the bank. The calculator shows an estimate for every direction.

We see payments in USDT (TRC20, ERC20, BEP20, TON) and Bitcoin ourselves — nothing to press. For bank transfers, wallets and coins on other networks, press “I have paid” after sending: an operator checks the deposit and starts the payout.

The rate comes from market prices and refreshes every minute. Once you create an order it is held for 15 minutes. If the payment arrives later, we recalculate at the current rate and show you the new figures.

No. “You receive” in the calculator is what reaches you — our fee is already in the rate. The only thing that changes it is an extra you tick yourself at checkout: its price is shown next to it and comes out of the payout.

You can ask us to skip the queue, send the payout in one transfer, give you your own operator, pay someone else, or send proof from the bank. All optional — without them the exchange runs as usual.

Yes, each direction has its own — shown above the amount field. If you need more than the maximum, write to support: large amounts are agreed separately, sometimes at an individual rate.

Yes. Clients with an account who exchange regularly move up a loyalty level, and the discount is already in the rate they see. There are promo codes too — the field is under the calculator.

The connection is encrypted, your account can be protected with a second factor, and client payment details are stored encrypted. Every incoming payment is AML-screened. The order, its status and the maths are always on one page — nothing happens off stage.

AML checks that money is not tied to fraud or laundering; KYC confirms who you are. Small exchanges need no verification. For larger amounts, or if a payment fails the AML check, we ask you to confirm your identity and sometimes where the funds came from. It takes a few minutes in your account.

First look at the order page — it shows which step the exchange is on. Crypto needs its network confirmations, and banks sometimes hold transfers for a few hours.

If the order has not moved for more than 30 minutes, message us in the chat on the order page or in Telegram with the order number, and we will check.

If you have not paid yet, cancel the order and create a new one. If you have, write to support with the order number straight away: until the payout is sent, an operator can stop it.

A blockchain transfer cannot be reversed, so check the address and the network before confirming — we check an address's format, but cannot know whose it is.

Yes, until you have paid — with the button on the order page. After payment the exchange either goes through or, if something went wrong, we refund you.

We recalculate the payout for the amount that actually arrived, or refund it — an operator will message you to agree which.

Fastest is the chat on the site or on your order page. You can carry the conversation on in Telegram, or, if it is not urgent, email [email protected]. Include the order number — it speeds things up.

Choose cash and your city in the calculator, and leave your name and phone at checkout. An operator calls to agree on the place and time. The rate, terms and minimum may depend on the city — the operator confirms everything before you meet.

Write to support: we keep adding cities, and in some we can arrange an exchange by prior agreement.

Create an account — your link is in the “Referrals” section. When someone exchanges through it, you get a share of what we earn on their exchanges. Accruals and withdrawals are shown in the same place.